Refund policy

📦 Returns & Refund Policy

Last updated:  17th May 2026

1. Returns

We want you to be happy with your purchase. If you are not fully satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be in original packaging

  • Proof of purchase (order confirmation or receipt) is required

We do not accept returns on:

  • Sale or clearance items 

  • Gift cards

  • Personalised or custom-made items

  • Perishable goods (such as food, flowers, or plants)
  • Personal care goods (such as beauty products)

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. 

Unfortunately, we cannot accept returns on sale items or gift cards.

If approved:

  • Refund will be processed to your original payment method

  • Please allow up to 10 business days for the refund to appear in your account

Shipping costs are non-refundable unless the item is faulty or incorrect.

3. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, contact us at: conceptdesignworld@gmail.com

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty

  • We recommend using a trackable shipping service

5. Faulty or Incorrect Items

If you receive a faulty or wrong item, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund.

6. How to Request a Return

To start a return, contact us at:
📧 conceptdesignworld@gmail.com
Include your order number and reason for return.