Shipping policy

 

🚚 Shipping Policy

 

1. Order Processing Time

All orders are processed within 3-5 business days (excluding public holidays).

During peak periods or sales, processing times may be slightly longer.

If there is a delay in processing your order, we will notify you via email.

2. Shipping Rates & Delivery Times

Shipping charges will be calculated at checkout.

Estimated delivery times:

  • Australia Standard Shipping: 3–10 business days

  • Australia Express Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by location)

Please note that these are estimates only and may vary due to postal delays or customs processing.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your delivery status.

4. Shipping Locations

We currently ship to:

  • Australia-wide

If your location is not available at checkout, please contact us.

5. Delivery Delays

We are not responsible for delays caused by:

  • Courier or postal services

  • Weather conditions

  • Customs clearance (for international orders)

  • Incorrect shipping information provided by the customer

6. Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at conceptdesignworld@gmail.com.

7. Lost or Damaged Parcels

If your order is lost or arrives damaged:

  • Contact us within 7 days of delivery date

  • Provide your order number and photos (if damaged)

We will work with the courier to resolve the issue as quickly as possible.

8. Shipping Costs

Shipping costs are non-refundable unless the item is faulty or incorrect.

9. Contact Us

For any shipping-related questions, please contact:
📧 conceptdesignworld@gmail.com